HOME TENT CAMPING SETS AIR MAT   ACCESSPRIES   CAMPING SETS  
BottomBar2
HOME | ABOUT | CONTACT

COMPANY

POLICY

CONTACT US

POLICY

By buying this item, you are agreed on terms of sale which listed below. Please read these terms of sale carefully BEFORE you make the purchase.

 

Payment

We accept all forms of PayPal payment.

Handling and Shipping

  • We only ship to PayPal confirmed addresses.
  • We can not ship to PO Boxes and APO addresses.
  • We guarantee to ship out your order within 3 business days upon receipt of your payment,  but orders can often be shipped out within 1~2 business days.
  • We use UPS Standard Shipping for all orders. Depending on your location, the average shipping time in the US ranges from 4 to 6 BUSINESS DAYS (not including national or state holidays).
  • We do not take responsibilities for delays due to UPS’ technical difficulties, adverse weather conditions, or labour issues. In such occasion, please have your tracking number ready and contact UPS (1-800-782-7892) for more information.
  • Since we can not change your shipping address by email, please make sure your address is correct before checking out and making payment.  In case an address change after shipment is on the way, an $8.00 extra charge will be collected.
  • In case you want to expedite your shipping or look for other shipping options, please contact us BEFORE you check out and make payment. We can not expedite your shipment once it leaves our depot. So please PLAN YOUR CAMPING TRIP AHEAD AND LEAVE AN EXTRA FEW DAYS FOR ITEMS TO ARRIVE BEFORE YOUR DEPARTURE.

Return and Refund Policy

  • We only accept returns if you notify us within 7 days of receipt.
  • We only sell new items, therefore we only accept returns that are in their original condition (items must be un-used with all the tags on and in the original packaging).
  • A full refund will be issued to the buyer upon our receipt of the returned item. Shipping charges of the original purchase are not refundable.
  • It is the buyer’s responsibility to pay all returning shipping charges.
  • We do not take responsibilities for delays due to UPS’ technical difficulties, adverse weather conditions, or labour issues, therefore we do not issue refund under this circumstance. In such occasion, please have your tracking number ready and contact UPS (1-800-782-7892) for more information.